Refund policy

Last updated: October 20, 2026

We want every Throne Advent calendar to arrive perfect and make December special. If something isn't right, here's exactly how we make it right.

30-day money-back guarantee

You can return your order within 30 days of delivery for a refund. This is longer than the 14-day right of withdrawal that customers in the European Union and the UK have by law, and it does not limit any of your statutory rights.

To receive a full refund, return the calendar complete and in its original condition and packaging. If items have been opened or used beyond what is needed to inspect them, we may deduct an amount that reflects the loss in value, as permitted by law.

How to start a return

Email us at throneadvent.support@gmail.com with your order number and the reason for the return.
We will reply within 1–2 business days with the return address and instructions.
Ship the item back with tracking and send us the tracking number.

Please do not send items to our business address without contacting us first, because returns are processed at a separate facility. Returns sent without a return authorization may not be accepted.

Unless the item arrived damaged, defective or incorrect, the cost of return shipping is paid by the customer.

Damaged, defective or wrong item

If your calendar arrives damaged or defective, a miniature is missing or broken, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. We will send you a free replacement or a full refund — your choice. In most cases you will not need to send anything back.

Lost or stolen packages

If your tracking shows no movement for an extended period or your package does not arrive, contact us and we will open an investigation with the carrier. Where the package is confirmed lost in transit, we will reship your order or refund you.

If you added Shipping Protection at checkout, your order is also covered if the package is stolen after it is marked as delivered — we will reship or refund with no hassle.

Cancellations

You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can be returned under the 30-day guarantee above.

Refunds

Once your return is received and inspected (or once we approve a refund for a damaged, defective or lost item), we will email you and issue the refund to your original payment method within 14 days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

The Shipping Protection and Skip the Line fees are refunded if you cancel before your order ships. After your order has shipped, these fees are non-refundable because the service has already been provided.

Exchanges

Damaged or defective items are replaced free of charge. For any other exchange (for example, switching to a larger bundle), return your order for a refund and place a new order.